Back Market UK Reviews

Rigorous Vetting Process: Back Market works with professional refurbishers to ensure that every device is tested and restored to perfect working condition according to industry standards.

Quality Assurance: The platform invests in quality control through a service fee, ensuring the best possible experience when buying refurbished products.

Eco-Friendly Options: Refurbished devices use significantly less raw materials, water, generate less e-waste, and produce fewer carbon emissions compared to brand new devices.

Customer Service: An in-house customer service team is available 6 days a week to assist with any issues or questions.

Affordability: Refurbished devices are available at up to 50% less than brand new prices, making them a cost-effective option.

Verified Refurbished Tech: All devices sold on the platform are verified to ensure they meet high standards of quality and functionality.

Trade-In Program: An easy, contract-free trade-in program allows users to make cash, help the planet, and clear out old tech.

Comprehensive Guide: Back Market provides guides and tips for buying refurbished laptops, including what to check before making a purchase.

Quality Refurbished Phones: Many customers have reported receiving refurbished phones in excellent condition, with some even describing them as looking "brand new" and performing flawlessly.

Affordable Prices: Back Market offers refurbished phones at significantly lower prices compared to buying new, making it a cost-effective option for many users.

Variety of Options: The platform provides a wide range of refurbished smartphones and other devices, catering to various budgets and preferences.

Positive Customer Experience: Some customers have had positive experiences with the service, praising the quick delivery and good packaging of their devices.

Customer Support Issues: Several reviews have highlighted problems with customer support, including unhelpful representatives and a lack of direct contact options.

Quality Variability: There are reports of receiving phones in poor condition, with defects such as scratches, crumbling screens, and non-functional features.

Trade-In Disputes: Some customers have experienced issues with trade-in valuations, including devices being downgraded or damaged to lower the valuation.

Unresolved Warranty Issues: There have been instances where warranties were not honored, leading to additional stress and financial loss for customers.